FAQ
Welcome to the ALLDOTECH FAQ Center.
Here, you can find answers to frequently asked questions about our rugged tablets, rugged laptops, rugged PDAs, industrial panel PCs, and all-in-one industrial computers—covering product performance, customization services, industry applications, ordering processes, shipping and logistics, after-sales support, and technical services.
Whether you’re looking for devices tailored to specific industries, seeking detailed product specifications, exploring our OEM/ODM capabilities, or reviewing after-sales assurance, we hope this information helps you quickly find what you need and make informed purchasing decisions.
If you can’t find the details you’re looking for, feel free to contact our sales or technical support team.
ALLDOTECH is ready to provide professional, prompt one-on-one service and recommend the most suitable solutions based on your application scenarios.
General Questions
Q1: Where can your tablets be used? Our factory has a lot of dust and occasional water splashes—will they hold up?
A: Absolutely.
This kind of environment is exactly where our devices excel.
They’re commonly deployed for warehouse logistics scanning, production line monitoring, outdoor inspections, and similar scenarios.
You can opt for our IP68-rated models, which offer the highest level of dust and water protection—completely sealed against dust and resistant to splashes or even brief submersion.
Plus, they’ve passed drop tests from 1.2 to 1.5 meters. If a worker accidentally drops one, just pick it up and keep going—they’re built to last.
Q2: I see there are quite a few brands of rugged tablets on the market. What sets you apart from the competition?
A: Our key advantages come down to two points:
First, we have full in-house R&D—from motherboard design and casing mold development to system optimization, everything is handled by our own team.
This ensures strict quality control and gives us a significant cost edge.
Second, we offer rapid response times.
Whether it’s product selection advice, technical support, or custom requirements, we typically provide feedback within the same day—no long waits.
With comparable specs, our products deliver outstanding value that stands out in the industry.
Q3: Do your devices support customization? For example, can we replace the boot-up logo with our company’s branding and pre-install our own software?
A: Yes, absolutely—and this is actually one of our strengths.
We can customize the boot logo, system interface, pre-installed apps, and more.
Just share your requirements with us, and our technical team will assess feasibility, provide a tailored solution along with a quote.
The whole process is smooth and efficient.
Q4: What is your typical lead time?
A: For standard models in stock, small orders usually ship within one week after order confirmation, while larger quantities take around two weeks.
For customized models, the timeline depends on the complexity of modifications—please confirm inventory details with our sales team. We can prioritize urgent orders upon request.
Product Questions
Q5: The touchscreen occasionally becomes unresponsive or registers random touches—is it broken?
A: Not necessarily.
Try restarting the device first—this resolves most temporary touch issues.
If that doesn’t work, contact our after-sales support. Our technical team can run a remote diagnosis.
If it turns out to be a hardware issue—such as a loose display cable or a faulty touch module—you’ll need to send the device in for repair.
Q6: Why does the device suddenly restart multiple times during use?
A: Unexpected restarts are usually caused by software issues—most likely corrupted system files or a conflict with a specific app.
First, try downloading the latest firmware for your model and performing a system update.
If the problem persists after flashing the firmware, it could be a hardware issue, such as unstable motherboard power delivery or loose memory soldering.
In that case, please contact us; our technical team can help diagnose whether a return for repair is needed.
Q7: When taking photos or videos, there are dark shadows or spots in the frame—is the camera broken?
A: It’s most likely dust or fingerprints on the camera lens.
Just wipe the lens surface with a soft cloth.
If the issue persists, turn on the flash and check the lens for scratches.
If deep scratches are affecting image quality, contact us for diagnosis to confirm whether the lens needs to be replaced at the service center.
Q8: Can I connect an external keyboard and mouse? How do I set them up?
A: Yes. Wired connection: Use an OTG adapter to plug in a USB keyboard or mouse—it’s plug-and-play.
Wireless connection:
Pair your Bluetooth keyboard or mouse directly by going to Settings > Bluetooth > Search & Pair.
If the wired device doesn’t respond, check that your OTG cable is working properly and try a different keyboard or mouse.
Q9: How do I download and install apps on Android? How can I install third-party apps?
A: The easiest way is to download and install directly from an app store like Google Play.
To install third-party APKs (apps not available in the store), first enable the "Install unknown apps" option in Settings (this may vary by Android version but is usually found under Security).
Then, simply download the APK file and tap to install.
If you encounter a "Parse error" during installation, it’s likely due to a corrupted APK file or incompatibility with your Android version.
Q10: My device shows no response at all when plugged into the charger—is the battery dead?
A: A faulty battery is just one possibility, and it’s actually not that common. First, try swapping in a known-good charging cable and adapter—more often than not, the issue is a damaged cable or a failing charger.
Next, check the charging port for dust buildup.
Since rugged devices are frequently used on construction sites or in workshops, debris in the port is quite common; gently clean it with a cotton swab.
There’s also another scenario: when the device is in sleep mode, the screen stays off even while charging.
Simply press the power button briefly to wake it up, and you’ll see the charging status.
Q11: What should I do if my device can’t find a Bluetooth device, or pairing fails after detection?
A: First, make sure the other device is in discoverable mode (e.g., press and hold the power button on Bluetooth earphones to enter pairing mode).
Then restart both your device and the other device, and try again. If the issue persists, go to Settings > Bluetooth, remove/forget the previously paired device, then search for it and reconnect.
After-sales Questions
Q12: What is the product warranty policy?
A: Our products come with a standard one-year warranty (subject to the terms of the contract). During the warranty period, hardware failures not caused by human error will be repaired free of charge. After-sales process:
① Customers may submit service requests via our official website, phone, or email;
② Our technical support team will respond within 24 hours and conduct an initial fault diagnosis;
③ If return for repair is required, customers shall ship the device to our after-sales center. We commit to completing inspection, repair, and return shipment within 7–10 business days upon receipt;
④ Once repairs are completed, the device will be returned to the customer along with a detailed repair report. Bulk purchase clients enjoy priority after-sales support and access to loaner equipment services.